FAQ

A generic medication contains the same active ingredients as its brand-name equivalent but is sold under its chemical name rather than a brand name. When the patent protection for an original medicine expires, other pharmaceutical companies can produce and sell generic versions. These medications are manufactured by certified companies but not by the original developer of the drug. In Malaysia, generic medications must meet the same quality standards set by the Ministry of Health.

Brand-name medications often cost more because their manufacturers have invested significantly in research, development, clinical trials, and marketing. Generic manufacturers don't bear these initial costs – they only need to produce a bioequivalent version using the same chemical formula. This cost efficiency is passed on to consumers, allowing Malaysians to access high-quality medications at much more affordable prices without compromising on quality or effectiveness.

Generic medications available in Malaysia are just as effective as their brand-name counterparts, even though they may differ in appearance (shape, color, or packaging). They contain identical active ingredients that work in the same way and provide the same therapeutic benefits in your body. All generic medications must pass strict bioequivalence testing to ensure they deliver the same amount of active ingredient to the bloodstream at the same rate as the original medication.

All generic medications sold on our website are approved by Malaysia's National Pharmaceutical Regulatory Agency (NPRA) and comply with Malaysian healthcare regulations. Many are also approved by international regulatory bodies such as the US FDA or European Medicines Agency (EMA). We only source our products from reputable manufacturers who adhere to Good Manufacturing Practice (GMP) standards.

The difference between Soft tabs and Regular pills refers to how the medication is taken and absorbed by your body. Please refer to the comparison table below:

Medication	Dosage	Onset Time	Administration Method	Compatible with Food/Alcohol	Duration of Effect
Viagra	50mg, 100mg	1 hour	Take with a glass of water	No	3-4 hours
Viagra Soft	50mg, 100mg	15-20 minutes	Place under tongue until dissolved	Yes	6 hours
Viagra Professional	100mg	30 minutes	Take with a glass of water	No	4 hours
Viagra Super Active	100mg	10 minutes	Take with a glass of water	No	9 hours
Cialis	20mg	30 minutes	Take with a glass of water	No	36 hours
Cialis Soft	20mg	15-20 minutes	Place under tongue until dissolved	Yes	24-36 hours
Cialis Super Active	20mg	5-7 minutes	Take with a glass of water	Yes	50-55 hours
Levitra	20mg	10 minutes-1 hour	Take with a glass of water	No	12 hours

We recommend a starting dosage of 25mg for most men in Malaysia, as you can split higher-dose tablets to save money while finding your optimal dose. Always start with a lower dosage and gradually increase if needed. The standard dosage for Viagra is 25mg, while for Cialis and Levitra it's typically 20mg. Your ideal dosage should be determined by factors including your age, weight, and health status – we strongly recommend consulting with a Malaysian healthcare provider before beginning any ED medication.

While we don't require prescriptions for orders placed on our website, we strongly advise all customers to consult with a Malaysian healthcare provider before ordering any medication. This ensures the medication is appropriate for your specific health condition and won't interact with any other medications you may be taking. Your health and safety are our primary concerns.

Herbal Supplements are products made from plant or herb extracts that have been used in traditional medicine practices, including Malaysian traditional remedies. Many people prefer natural alternatives to conventional medications due to their therapeutic benefits for general wellbeing. Malaysia has a rich heritage of herbal medicine, drawing from Malay, Chinese, and Indian traditions, making these supplements particularly relevant to our customers.

All products available on our website comply with Malaysian health regulations and are registered with the National Pharmaceutical Regulatory Agency (NPRA) where applicable. Our herbal supplements meet safety guidelines but are not intended to diagnose, treat, cure, or prevent any disease. They do not contain any unapproved substances, minerals, vitamins, or herbs prohibited in Malaysia.

Yes, you can purchase any Herbal Supplement on our website without a prescription, in accordance with Malaysian regulations for complementary health products. However, we recommend consulting your doctor or healthcare provider before using any supplement, especially if you have existing health conditions or are taking other medications.

Our shipping rates vary based on your delivery location within Malaysia, your chosen shipping method, and the products ordered. West Malaysia (Peninsular) and East Malaysia (Sabah and Sarawak) may have different rates. To view the exact shipping cost for your order, simply add your desired products to the shopping cart and proceed to checkout, where all applicable shipping options and their costs will be displayed.

We offer reliable delivery to all states and territories in Malaysia, including Sabah and Sarawak. We also ship to most international destinations. Please contact our Customer Service team or check the available options during checkout to confirm delivery availability for your specific location.

We understand that privacy is extremely important to our Malaysian customers. All orders are sent in discreet, plain packaging with no indication of the contents or our pharmacy name on the outside. Your personal information and purchase details remain completely confidential, allowing you to receive your order with complete peace of mind.

If your package arrives damaged or with missing items, please contact our Malaysia-based support team immediately. We will either reship your complete order or provide a full refund based on your preference. Please refer to our Delivery Guarantee for more details. Please note that larger orders (100 pills or more) may be shipped in multiple packages for security and customs purposes.

While rare for domestic shipments within Malaysia, international orders occasionally face customs inspection. If this happens, you'll be notified promptly. You may be asked to provide authorization for package examination. After clearance, delivery will proceed normally. If you experience any customs-related delays, please contact our support team, and we'll help resolve the issue efficiently.

No, we will reship your product completely free of charge if it's lost or damaged during delivery. No additional payment will be required. This is part of our commitment to customer satisfaction and reliable service for all Malaysian customers.

If you selected PosLaju express delivery, you can track your package using the provided tracking code. For standard postal delivery, please allow up to 14 days for delivery within Malaysia (and up to 21 days for East Malaysia). If your package hasn't arrived after this period, please contact your local post office first to check if they're holding your package. If they confirm non-delivery, contact us immediately and we'll reship your order free of charge. If both the original and reshipped orders eventually arrive, we trust you'll inform us promptly—we value honesty and always strive to resolve issues fairly.

We deliver to all states and territories throughout Malaysia, including Peninsular Malaysia, Sabah, Sarawak, and the Federal Territories. We also ship to most international destinations. Please contact our Customer Service team or check the available options during checkout to confirm service availability for your specific location.

We currently offer two reliable shipping methods:

• PosLaju Express (Tracked Delivery): This service typically delivers within 3-5 business days throughout Malaysia, with slightly longer times for remote areas. All PosLaju packages include tracking capabilities and will be delivered within a maximum of 14 days. Your tracking number will become active within 1-2 business days after shipment.
• Standard Post (Pos Malaysia): This more economical option typically delivers within 14-21 days for most Malaysian addresses. Standard shipping cannot be tracked and has a maximum delivery window of 28 days. While more affordable, this method remains reliable for most urban and suburban areas.

We understand that privacy and confidentiality are paramount when ordering medications online in Malaysia. All our shipments use plain, unmarked packaging with no indication of contents or our pharmacy name. Your order will resemble an ordinary parcel or business correspondence, ensuring complete discretion and peace of mind for our customers.

If your order doesn't arrive within our guaranteed delivery timeframe (7 days for PosLaju or 21 days for standard shipping), we will either reship your entire order free of charge or provide a complete refund based on your preference. We stand behind our delivery promises to all Malaysian customers.

Ordering from our Malaysian website is simple: Select your desired product and click "Buy Now." Choose the quantity you wish to purchase and click "Checkout." Complete the required order information, verify all fields and quantities, then click "Submit Transaction." Once your order is accepted, you'll see an on-screen confirmation and receive an automatic confirmation email to the address you provided. Our user-friendly process is designed to be convenient for both first-time and returning customers.

Your card will be charged as soon as you complete the checkout process and click the "Submit" button. Your payment information is securely transmitted to our processing center, where it's verified before authorization. Once payment is successfully processed, your order is approved and begins preparation for shipment. All transactions are processed in Malaysian Ringgit (RM) to avoid currency conversion fees for local customers.

Yes, order cancellation is possible within specific timeframes. Please review our detailed Refund and Order Cancellation Policies in the Customer Support section of our website. Generally, cancellations are accepted within 24 hours of order placement, provided your order hasn't been dispatched yet. Our customer service representatives are available to assist with cancellation requests.

You can track your order status in two convenient ways: 1. Contact our Malaysia-based support team through our "Contact Us" page 2. Use the "Order Status" feature on our website by entering your order number and email address For PosLaju express deliveries, you'll also receive a tracking number that can be used on the PosLaju website to monitor your package's journey in real-time.

Our Malaysia-based customer support team is ready to assist you with any questions not addressed in this FAQ. Feel free to contact us via phone, email, or live chat during business hours (9am-6pm Malaysia time, Monday through Saturday). We're committed to providing prompt, helpful responses to all inquiries from our Malaysian customers.

We accept major credit cards including Visa, MasterCard, and American Express (Amex), as well as cryptocurrency payments in Bitcoin (BTC) and Ethereum (ETH). All payments are processed in Malaysian Ringgit (RM)/US Dollar (USD) and secured with industry-standard encryption technology to protect your financial information. Enjoy a 10% discount when paying with cryptocurrency!

We do not offer a money-back guarantee as a default policy. However, in the event of non-delivery, we provide reshipment at no extra cost. In personal cases, after thorough investigation, we may consider offering a refund. Your satisfaction is our priority, and we are committed to ensuring the reliability of our service to Malaysian customers.